Refund & Cancellation Policy
60-day money-back guarantee. If Supplier Check isn’t for you, cancel in Settings within 60 days of your first payment and ask for your money back. We refund everything you have paid. You don’t have to give a reason and we won’t ask for one.
What the guarantee refunds
Every payment you have made, in full. There is one plan at $29 AUD a month, so there is no arithmetic to explain and no part-refund to work out.
The guarantee applies once to each Xero organisation. We may also withhold it where an earlier payment was refunded or charged back.
How to claim the guarantee
Cancel from the Settings screen in Supplier Check. If you are inside the 60 days, that screen offers you the refund there and then. Take it, and we refund your card, cancel the subscription and erase your data straight away. There is no form and no retention call.
You can also email support@suppliercheck.app from the address on your account, and we will do the same thing by hand.
How refunds are paid
- Refunds are issued through Stripe to the original payment method. Stripe cannot send a refund anywhere else. If your card has been closed, tell us and we will work out another way.
- Refunds usually appear within 5–10 business days, depending on your bank. That timing is your bank’s, not ours.
- We refund in Australian dollars, the currency you were charged in.
Refunds outside the guarantee period
After 60 days, we don’t refund periods you’ve already used. Two exceptions, and we apply them without argument:
- We billed you in error — a duplicate charge, a charge after you cancelled, or a charge for an organisation you had disconnected. Full refund.
- We discontinue the service, or you cancel because we materially changed our terms or prices. We refund the unused part of the period you paid for.
Nothing here limits any remedy you have under the Australian Consumer Law or the New Zealand Consumer Guarantees Act.
Cancellation
You can cancel at any time from the Settings screen in Supplier Check, or by emailing support@suppliercheck.app. There is no minimum term, no notice period and no cancellation fee.
When you cancel:
- You keep the service until the month you have paid for ends. We do not cut you off part-way through a month you bought.
- Billing stops. You are not charged again.
- We then revoke our connection to your Xero organisation. Supplier Check disappears from your connected apps in Xero. You do not have to remember to remove us.
- Your data is erased at the same moment — see the Privacy Policy.
- Nothing changes in Xero. We only ever had read access, so there is nothing to unwind.
Cancelling part-way through a month does not, by itself, refund that month. You keep the service to the end of it. Inside the 60-day guarantee we refund the money and end the service straight away instead.
If you come back later, you start again. We rebuild your suppliers and your bills from Xero, and you enter your credit limits again, because we no longer hold them.
Disputes and chargebacks
If a charge looks wrong, email us first — we can usually fix it the same day, and a refund reaches you faster than a chargeback does. If you would rather go through your bank, that is your right; we will respond to your bank with the transaction records and will not penalise you for it.