Refund & Cancellation Policy
60-day money-back guarantee. If Supplier Controls isn’t for you, email us within 60 days of your first payment. On a monthly plan we refund everything you have paid. On an annual plan we refund the unused part of the year. You don’t have to give a reason and we won’t ask for one.
What the guarantee refunds
- Monthly plan — everything. Every payment you have made in the 60 days since your first one, refunded in full.
- Annual plan — the unused part of the year. We work it out from the day you tell us, to the day the year would have ended, and refund that. So a claim two months into an annual plan refunds ten months.
The difference exists because an annual plan buys a year in advance at a discount. We would rather explain the arithmetic on this page than surprise you with it in an email.
How to claim the guarantee
Email support@suppliercheck.app from the address on your account. We’ll refund and cancel the subscription in the same action. There is no form and no retention call.
How refunds are paid
- Refunds are issued through Stripe to the original payment method. Stripe cannot send a refund anywhere else. If your card has been closed, tell us and we will work out another way.
- Refunds usually appear within 5–10 business days, depending on your bank. That timing is your bank’s, not ours.
- We refund in Australian dollars, the currency you were charged in.
Refunds outside the guarantee period
After 60 days, we don’t refund periods you’ve already used. Two exceptions, and we apply them without argument:
- We billed you in error — a duplicate charge, a charge after you cancelled, or a charge for an organisation you had disconnected. Full refund.
- We discontinue the service, or you cancel because we materially changed our terms or prices. We refund the unused part of the period you paid for.
Nothing here limits any remedy you have under the Australian Consumer Law or the New Zealand Consumer Guarantees Act.
Cancellation
You can cancel at any time from the Settings screen in Supplier Check, or by emailing support@suppliercheck.app. There is no minimum term, no notice period and no cancellation fee.
When you cancel:
- We revoke our connection to your Xero organisation. Our access ends immediately and Supplier Check disappears from your connected apps in Xero. You do not have to remember to remove us.
- Billing stops. You are not charged again.
- Your data is erased 30 days later, or immediately if you delete your account — see the Privacy Policy.
- Nothing changes in Xero. We only ever had read access, so there is nothing to unwind.
Cancelling part-way through a period does not, by itself, refund that period. Inside the 60-day guarantee it does — in full on a monthly plan, and pro-rata on an annual one.
Disputes and chargebacks
If a charge looks wrong, email us first — we can usually fix it the same day, and a refund reaches you faster than a chargeback does. If you would rather go through your bank, that is your right; we will respond to your bank with the transaction records and will not penalise you for it.